Last updated: April 2026
Under Regulation 28(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods that are made to the consumer's specification or are clearly personalised. As all of our products are personalised to your individual requirements, we are unable to accept returns or offer refunds except in the circumstances set out below.
If your order arrives damaged in transit, or if there is a manufacturing defect (meaning a printing or production error, meaning we printed something other than the artwork you approved on screen), please contact us at hello@foreverprint.com within 14 days of receipt.
Please include your order reference number, a description of the issue, and photographs clearly showing the defect. We will assess your claim and, where a manufacturing defect is confirmed, offer a reprint or a full refund at our discretion. This does not affect your statutory rights under the Consumer Rights Act 2015.
We are unable to offer a refund or reprint for errors in content that were present in the artwork you supplied and approved on screen, including spelling mistakes, incorrect dates or names, or any other details that you confirmed as correct at the approval stage. It is your responsibility to check your artwork carefully before adding it to your basket.
If you need to cancel, contact us at hello@foreverprint.com as soon as possible quoting your order reference. Personalised orders go to press quickly. We will refund in full if we receive your request before your file has gone to press; once printing has begun we cannot refund a personalised order.
For all returns and refund enquiries, please contact us at hello@foreverprint.com quoting your order reference number. You can also write to us at foreverprint, Natch Limited, Regina House, 124 Finchley Road, London NW3 5JS. Please contact us before returning anything, so we can tell you where to send it.